Frequently Asked Questions

Pelican Cove FAQs

Browse the Pelican Cove frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.


Booking & Check-In

Information about bookings, payments and check-in.


Q: What time is check-in and check-out?

14.00 pm check-in and 10.00 am check-out.


Q: Is after hours check-in available?

Yes – via security safe


Q: Can I have a late check-out?

Yes, you can but an hourly rate will be charged


Q: When do I have to pay a deposit?

A deposit of $200 (low & holiday season) or $400 (high season) is required  to confirm the booking and secure the dates

Flexible Payment Plans are available for bookings, please Contact Us directly for more information.


Q: What are the reception hours?

Monday to Friday 9.00am to 4.00pm

Saturday 10.00am to 12.00pm

Sunday & Public Holidays – by appointment only

Christmas Day & Easter Sunday Closed


Q: Can I book theme park tickets at reception?

Yes, you will recieve a discount price for theme park tickets at reception.



Services & Facilities FAQ’s

General information about our accommodation services and on-site facilities.


Q: What facilities do you have?

Heated Pool & Spa, Cold Pool & Spa, BBQ’s and Half Size Tennis Court


Q: Is there car parking available?

Yes, One car space is allocated per unit


Q: Is all linen provided?

Yes, linen is provided.  Beach towels are available for hire.


Q: How often are the rooms serviced?



Q: Is the pool heated?

Yes, we have a heated pool and spa



Location FAQ’s

General information about our location.


Q: How close is Surfers Paradise & Broadbeach?

Surfers Paradise is 8kms and Broadbeach is approximately 10kms away


Q: Are there shops or restaurants nearby?

Local shopping centre is only 5 minutes walking distance with a great variety of restaurants.


Q: Is there public transport nearby?

Yes, Bus 711 to Southport runs every hour


Q: What local attractions are in the area?

10 minute drive to the Broadwater and Theme Parks


Q: How far away is the race track?

The Gold Coast Turf Club is approximately a 20 minute drive


Q: Where can I buy groceries locally?

The closest local shopping centre is at the corner of Burrows & Hollywell Streets