Frequently Asked Questions
Pelican Cove FAQs
Browse the Pelican Cove frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
14.00 pm check-in and 10.00 am check-out.
Q: Is after hours check-in available?
Yes – via security safe
Q: Can I have a late check-out?
Yes, you can but an hourly rate will be charged
Q: When do I have to pay a deposit?
A deposit of $200 (low & holiday season) or $400 (high season) is required to confirm the booking and secure the dates
Flexible Payment Plans are available for bookings, please Contact Us directly for more information.
Q: What are the reception hours?
Monday to Friday 9.00am to 4.00pm
Saturday 10.00am to 12.00pm
Sunday & Public Holidays – by appointment only
Christmas Day & Easter Sunday Closed
Q: Can I book theme park tickets at reception?
Yes, you will recieve a discount price for theme park tickets at reception.
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Q: What facilities do you have?
Heated Pool & Spa, Cold Pool & Spa, BBQ’s and Half Size Tennis Court
Q: Is there car parking available?
Yes, One car space is allocated per unit
Q: Is all linen provided?
Yes, linen is provided. Beach towels are available for hire.
Q: How often are the rooms serviced?
Weekly
Q: Is the pool heated?
Yes, we have a heated pool and spa
Location FAQ’s
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
Surfers Paradise is 8kms and Broadbeach is approximately 10kms away
Q: Are there shops or restaurants nearby?
Local shopping centre is only 5 minutes walking distance with a great variety of restaurants.
Q: Is there public transport nearby?
Yes, Bus 711 to Southport runs every hour
Q: What local attractions are in the area?
10 minute drive to the Broadwater and Theme Parks
Q: How far away is the race track?
The Gold Coast Turf Club is approximately a 20 minute drive
Q: Where can I buy groceries locally?
The closest local shopping centre is at the corner of Burrows & Hollywell Streets